Policies and Procedures
Last Updated: 01/18/2024
Welcome
Therapy Session Expectations
NETS is committed to providing every child with medically necessary Speech-Language and Behavior Analyst services. Prior to beginning services all Clients/Legal Guardians will review the following:
Both are located on our website and require a signed acknowledgement to be kept on file. Both are periodically updated on our website and electronic communications will advise changes. Please direct any questions regarding this information to info@notyoureverydaytherapy.com.
A positive attitude and cooperation of all clients is a vital component of therapy services provided by NETS. Clinicians use secure messaging software to communicate effectively and efficiently with parents and families. As part of the therapy services, home practice is an essential component to progress. The goal is to help the client and family by making a meaningful difference outside of the clinic rooms.
Ideas, strategies, and activities will be shared and we do our best to make assigned work outside of therapy sessions easy to target throughout daily life. Clinicians welcome parents/legal guardians to ask questions and request additional support when needed. We aim to provide a positive learning environment for all clients regardless of race, color, ethnicity, religion, or gender.
Office Hours:
Regular office hours are 8:00am-6:00pm. Monday- Friday
Services are available by appointment only.
Office Contacts:
Main Office: 405.464.8484
Office Fax: 405.883.3061
Office Email: info@notyoureverydaytherapy.com
NETS provides pleasant, confidential, and highly individualized services. Due to limited office space, you may overhear confidential information. It is your obligation to maintain confidentiality. All participating parties will be required to acknowledge the Confidentiality Agreement found in the Terms and Conditions prior to beginning services.
Parents are encouraged to attend treatment sessions, however, if your child performs better without you in the room, or if you have other children who would cause a distraction, families are welcome to wait in their car. Parents are asked to come back to the treatment room during the last five (5) minutes of each session, where you will sign in for the day, go over home practice ideas, and consult with your child’s therapist. As treatment goals are achieved, please review Dismissal & Termination of Services detailed in the Terms and Conditions.
Difficult behaviors displayed by children are possible. However, any behaviors determined to be too dangerous for therapy services provided by NETS will be referred to other providers who are more suitable to provide services. It is our commitment to provide a safe and constructive learning environment and will address violent behaviors in consultation with our Clinic Director, Clinician, and Legal Guardian(s).
Attendance Expectations and Appointment Cancellation
Patients will be required to sign up for recurring/standing appointments weekly/ monthly. Regular attendance of scheduled therapy sessions is crucial to meaningful progress. Therefore, to better serve our growing number of patients and their families, we require everyone to follow our 85% attendance policy and respect our “24 Hour cancellation” policy regarding appointment cancellations and rescheduling.
NETS strives to render the highest quality therapy services by addressing issues of appointment cancellations. Our office requires 24-hour notice in the event of a cancellation or need to reschedule an appointment. Using the patient portal feature within our online scheduling system, patients are responsible for making this change. We allow three (3) cancellations/reschedules per 90-day period before addressing the need for possible change of service time to support continuity of quality services for the patient.
Due to an increased need for services in the community, if appointments are missed without contacting our office within the required time, this is considered a No-Show appointment. After three (3) No-Show appointments, the scheduled appointment time will be released, and the patient will be moved to the waiting list.
NETS strives to provide productive treatment sessions. If arrival time will be 10 or more minutes from the scheduled time, NETS reserves the right to cancel the appointment to avoid impacting other scheduled appointments. NETS also understands that our patients and family members get sick and emergencies happen. For the child receiving services and to protect others, please utilize the following guidelines:
Cancel appointment if one or more of these conditions are present:
- Temperature of 100 degrees or above
- Vomiting, nausea or severe abdominal pain
- Other symptoms suggestive of acute illness
Return to Therapy Guidelines:
- Fever free for full 24 hours without the use of medication
- Symptom free of vomiting, nausea, or severe abdominal pain
- All health conditions listed above have been treated
Payment for Services
To meet the individual needs of your child, every client receiving individual therapy will need to complete an Intake Form. We work to make the billing and payment service as easy as possible. While we will file your insurance claims for you initially, we will need to possibly work with you and your insurance company to obtain payment for services. Do be aware that that we are a third party to your relationship with your insurance company. Due to this, specific changes with insurance companies may arise and are out of our ability to predict or control.
Insurance benefits for therapy services will be checked and reviewed in detail prior to the first appointment. Please note that quoted benefits are not a guarantee for therapy services covered. A diagnosis and treatment plan of care are unique. Insurance companies review and make the final determination of benefits and payment for services rendered.
Private Pay (Same Day Service)
Our current session rates are published on our website. Families who pay for services on the same day they are provided on are offered a discounted rate. The same day payment rate can be found on the rates and payments page of our website.
Refund Policy
No refunds will be made for services already rendered. If at any time, it is determined that a refund should be appropriate for a prepayment of services that are no longer going to be utilized, the client should speak with the Clinic Business Manager to make arrangements.